ITA Airways offers customers the flexibility to request refunds based on the fare conditions of their purchased tickets. Refund eligibility depends on the ticket type, with non-refundable fares typically not qualifying unless due to extraordinary circumstances. In case of cancellations by the airline, passengers are entitled to a full refund. Requests can be made online or through customer service, ensuring a straightforward process. Supporting documents may be required for specific cases, like medical emergencies. It’s important to review the ITA Airways refund policy before finalizing your booking.